Privacy Policy | Trustner Insurance Brokers

Last updated: 12 August 2026 · Applies to www.trustnerinsure.com, operated by Trustner Insurance Brokers Pvt. Ltd.

1. What we collect

Through this website: almost nothing. This site is a set of static information pages. It runs no advertising trackers and asks for no login. Our hosting provider keeps standard server logs (IP address, pages requested, timestamps) for security and uptime.

The contact form on this site does not transmit anything to our servers. It prepares a message and opens WhatsApp on your own device; nothing leaves your phone until you press send in WhatsApp.

When you engage us as your broker — by phone, WhatsApp, email or in person — we collect what is genuinely needed to arrange insurance: name, contact details, dates of birth of persons to be insured, KYC documents, health declarations, vehicle details, employee data (for group covers) and claim documents.

2. Why we use it

To obtain quotes and place insurance proposals with insurers you choose;
To service your policies — renewals, endorsements, nominee changes;
To assist with claims, including sharing claim documents with the insurer or its TPA;
To meet legal and regulatory obligations under IRDAI regulations and other applicable law.

3. Who we share it with

Only with the insurance companies (and their TPAs) with whom your proposal or claim is being processed, and with authorities where the law requires it. We do not sell or rent personal data to anyone, and we do not share it with unrelated marketers.

4. How long we keep it

Policy and claim records are retained for the periods required by IRDAI regulations and applicable law, and for as long as needed to service your policies and defend legal claims. Records no longer required are disposed of securely.

5. Your rights under the DPDP Act, 2023

To know what personal data of yours we hold and how it is used;
To have inaccurate or incomplete data corrected;
To seek erasure of data we no longer need to retain by law;
To withdraw consent for processing that rests on consent;
To grieve: first to us, then to the Data Protection Board of India.

6. Security

Client records are held on access-controlled systems used only by our team. This website is served over HTTPS. No system is perfectly secure; if we become aware of a breach affecting your data, we will act as the DPDP Act requires.

7. Children

We collect data about minors only as insured members of a family or group policy proposed by a parent or guardian, and only with that parent's or guardian's consent.

8. Contact for privacy matters

Trustner Insurance Brokers Pvt. Ltd., Unit 2, 4th Floor, Sethi Trust Building, G.S. Road, Bhangagarh, Guwahati, Assam 781005 · wecare@trustner.in · +91 60039 03737.

9. Changes

If this policy changes, the updated version will be posted on this page with a fresh “last updated” date.